Automating Amazon WorkSpaces provisioning and user onboarding with SynchroNet CLICK
A&T Systems, a small Systems Integrator based in Silver Spring, MD, engaged SynchroNet to assist with emergency onboarding and support of hundreds of healthcare users to Amazon WorkSpaces. During an initial pilot migration to Amazon WorkSpaces, users reported lack of coordination and notification of Amazon WorkSpaces availability. In addition to not knowing when their Amazon […]
What is Omnichannel?
An omnichannel customer experience allows customers to engage in high-quality customer support interactions across multiple communication channels, and each channel is aware of all prior interactions. The net impact is that customers have a more positive experience with your brand and are more likely to continue doing business with you. Why does omnichannel matter? People […]
Which Virtual Desktop Is Right For Your Team? AppStream 2.0 vs. WorkSpaces
Organizations are turning to AWS EUC to enable their remote workforce, connect global teams, modernize their legacy systems, and more. But with multiple virtual desktops to choose from, it can be hard to know which solution is best for your use case. To guide your decision-making process, here’s a breakdown of Amazon AppStream 2.0 versus […]
AWS announces availability of Elastic fleets with Amazon AppStream 2.0
With the launch of Elastic fleet type for AppStream 2.0, we’re able to help our customers start streaming their applications faster with less technical setup. The pricing model of per second billing makes this service even more attractive to use. It allows scaling down the fleet to $0 when no usage is active. For one of […]
Amazon Connect
Request our eBook The business world went through a momentous shift in 2020 that has permanently changed customer behavior across all industries. The customer experience is no longer secondary to the product or service; customers are interacting across a wider array of channels, with higher expectations. Every interaction may now have far-reaching implications for both […]
End User Computing Adoption Framework
Moving to Desktop-as-a-Service (DaaS) is about more than a technology upgrade. It’s about solving business problems in forward-thinking ways, with a focus on culture, user experience, and scalability. In our new eBook, we’ll walk you through the five phases of the EUC journey, from the multifaceted validation process that happens before migration, to managing your […]
AWS EUC vs AVD: An Executive Viewpoint
Request our White Paper There’s more to choosing a virtual desktop than just operations. We know your team is also concerned about cost, capabilities, security, and more. To help you make the best decision for your organization, we are offering an executive-oriented white paper that summarizes the key strategic concepts involved in a choice between […]
AWS EUC vs AVD
Request Our White Paper There’s more to choosing a virtual desktop than just operations. We know your team is also concerned about cost, capabilities, security, and more. To help you make the best decision for your organization, we are offering a white paper that compares all the technical and business features of AWS EUC vs. […]
SaaSifying Your Essential Application – 5 Questions
Request our White Paper The versatility, scalability, and cost-effectiveness of SaaS make it an appealing choice for independent software vendors (ISVs) looking to modernize their installed essential applications in the cloud. But before you jump into app Saasification, you have a little prep work to do. You need to know what your ideal SaaSified application […]
A Game-changer for the Remote-Agent Workforce
Request our AgentLens eBook Now that remote work has become the norm in the wake of Covid-19, remote agents are often competing for bandwidth with virtual school and other telecommuting family members. To ensure the best possible customer experience, companies need a simple way to access metrics and identify issues with call quality—whether agents are […]