Cisco Services - Technical Details

Choose the Right Service for Your Technology Investments

Cisco Smart SMB Services

Realize the full potential of your network with Cisco Services for Small and Medium Business (SMB), a suite of technical services designed to meet the preferences and needs of businesses with fewer than 1,000 employees.

Cisco Smart Care Service: A Collaborative Operate and Optimize Service

Cisco Smart Care Service is an innovative new service offered by Cisco certified partners like SynchroNet that combines network-wide technical support with proactive network monitoring, assessments and remote repairs that:

• Verifies that your network is secure and efficient
• Delivers dashboard visibility into network performance
• Provides information to better manage and improve your network
• Reduces the time and effort necessary to keep your network running optimally
• Allows you to foresee potential problems before they impact your business
• Offers you the combined advantages of Cisco and its partners in a single service offering

Cisco SMARTnet Service: A Resale Operate Service

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and extensive technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Next-business-day advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
• Ongoing operating system software updates and upgrades
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home

Cisco Smart Foundation Service: A Resale Operate Service

Cisco Smart Foundation Service is an entry-level technical support service that provides the support small businesses need to help them maintain network reliability and minimize disruption to their business.

Cisco Smart Foundation Service provides the following:

• Advance Hardware replacement - Next Business Day (NBD)
• Business hours (8 AM - 5 PM) access to SMB TAC (access levels vary by region)
• Cisco.com SMB knowledgebase
• Online network troubleshooting tools designed for SMB
• Operating system software updates for bug fixes