Insurance: Business Continuity in Extreme Circumstances
“SynchroNet has helped us move to a technology-based business model that has allowed us to increase our volume of business without a great increase in staff. SynchroNet’s people and expertise are first rate and have been a big part of our success over the years.” - Insgroup, Inc.
Insurance companies have seen drastic changes in their industry over the last several years as a result of the increased frequency of catastrophic events, including hurricanes, ice storms, floods, and fires. When other companies shut down, insurance companies spring into action to help people get their homes and businesses back to normal. Rising expectations in emergency situations have become a catalyst for insurance companies to invest in new technology to support business continuity, while allowing them to be more responsive to customer needs, control costs, and improve efficiencies.
Mobility is key for any technology solution. Agency personnel need immediate access to centralized information to efficiently process customers’ claims from remote locations. Documents have become very large image files as insurance companies move to paperless environments to facilitate information sharing. Offsite file backups of images and email archives are now a necessity to safeguard accountability for commitments.
SynchroNet can help insurance companies improve operational efficiencies to provide a higher level of customer service, while controlling costs. Our services include:
- Integrating agency management systems software with other business applications to deliver better customer service without adding staff.
- Designing network solutions that allow for remote connectivity, while protecting against unauthorized network access.
- Building high availability system capabilities that keep employees connected during emergency situations using any Internet-enabled device.
- Implementing offsite storage solutions that protect historical transactions with clients, including document files and customer email correspondence.
- Providing 24/7 technical support for faster resolution of issues, even in emergency situations.
Benefits
SynchroNet technology solutions help insurance companies to:
- Enhance productivity of employees and agents, whether they are in an office or working from a remote location.
- Control costs with properly configured applications that maximize available features.
- Deliver faster responses, yielding higher customer satisfaction.
- Keep personnel working after catastrophic events with properly scaled disaster readiness solutions.
Wondering if your company is a good candidate for our services? Fill out this short form, and a SynchroNet engineer will contact you to schedule a free on-site consultation.